Therapy Wellness Counselling

Last Updated: 1/12/25

Welcome to Therapy Wellness Counselling. By using our website and booking our counselling services, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

Therapy Wellness Counselling provides professional counselling services to young people and adults, both online and in person.

Services are offered by Anna Musukutwa, MBACP, a qualified, registered counsellor.

These Terms & Conditions apply to all visitors, clients, and users of this website and our services.

2. Confidentiality

All counselling sessions are confidential, except in the following circumstances:

• Risk of serious harm to yourself or others

• Disclosure of abuse involving a vulnerable person

• Legal requirements such as a court order

• Information required during clinical supervision (your identity is protected)

Whenever possible, you will be informed before confidentiality is broken.

3. Sessions & Payments

• Sessions must be paid for in advance or at the time of booking.

• Each session lasts 50 minutes unless otherwise agreed.

• Initial assessments last up to 40 minutes.

A full list of fees is available on our website.

4. Cancellation Policy

• You must give 24 hours’ notice to cancel or reschedule.

• Sessions cancelled with less than 24 hours’ notice are non-refundable.

• Missed appointments (no-shows) are non-refundable.

• If we cancel a session, you will receive a full refund or reschedule without charge.

(See our Refund Policy for full details.)

5. Online Counselling

For online sessions:

• You are responsible for ensuring a private, quiet, and safe space.

• A stable internet connection is required.

• We are not responsible for technical issues outside our control.

6. Client Responsibilities

By using our services, you agree to:

• Attend sessions on time

• Engage respectfully and honestly

• Not record sessions without explicit permission

• Inform the therapist of any risk concerns or safeguarding matters

Counselling is not a crisis service.
In emergencies, contact 999 or visit your nearest A&E.

7. Therapist Responsibilities

We commit to:

• Providing therapy within MBACP ethical guidelines

• Offering a safe, confidential, non-judgemental space

• Treating all clients with dignity and respect

• Informing you of any changes to appointments

• Maintaining accurate and secure records

8. Safeguarding & Emergency Situations

If there is a serious risk to your safety or the safety of others, safeguarding duties may require us to share information with relevant professionals.

We will always aim to discuss this with you first.

9. Website Content

The information on this website is for general guidance only and is not a substitute for professional mental health or medical care.

We aim to keep the information accurate but cannot guarantee it at all times.

10. Intellectual Property

All content on this website—including text, images, branding, and design—is the property of Therapy Wellness Counselling unless otherwise stated.

You may not copy, reproduce, or distribute content without written permission.

11. Privacy & Data Protection

We handle all personal data in accordance with UK GDPR and the Data Protection Act 2018.
Please see our Privacy Policy for full details on how your data is handled.

12. Limitation of Liability

Therapy Wellness Counselling is not liable for:

• Technical issues affecting online sessions

• Losses arising from reliance on website content

• Actions taken outside the therapeutic process

Nothing in these Terms limits liability where it would be unlawful to do so.

13. Third-Party Websites

Our website may contain links to external sites.
We are not responsible for the content, privacy, or practices of third-party websites.

14. Contact Information

For questions about these Terms & Conditions or our services, contact:

📧 anna@therapywellnesscounselling.co.uk
📞 07960037924

OR contact CreativeInkSpace for website/accessibility support:
📧 creativeinkspace@gmail.com
📸 Instagram: @creativeinkspace

15. Changes to These Terms

These Terms & Conditions may be updated at any time.
Any changes will be posted on this page with a new “Last Updated” date.